Hisense, a globally recognized brand in the consumer electronics sector, hosted a groundbreaking After Service Seminar at Rosh Rayhan by Rotana, Al Riyadh, KSA, on the 13th of December. Attended by key media representatives, officials from Hisense and Modern Electronics Company (MEC), the seminar aimed to create awareness about Hisense Customer Care, instill confidence among retailers, announce the New Network Customer support, engage with retailers to build relationships, and introduce Hisense Service Values and After Sales Service approach to all the partners like Extra, Sheth & Saif, Al Manea, Alkhunaizan and other retailers.
The event, from 12:00 to 02:00 pm, featured a welcome message delivered by the host, emphasizing Hisense’s commitment to providing excellent service. Attendees were encouraged to actively participate in an ice-breaking session actively, fostering a sense of community and anticipation for the upcoming discussions.
Notable speakers included Mr. Leo Hu, The General Manager of Hisense KSA, Mr. Hassan Obaidan, the General Manager of Operations of Modern Electronics Company, and Mr. Radi Al Ghoul, the Head of Quality and Service of Hisense KSA.
Mr. Hu highlighted Hisense’s dedication to serving customers and delivering the best possible experience. He stated, “Hisense pledges to provide top-notch service and is keen on creating a smooth service process for our valued customers of KSA.” The aim is to focus on very high-quality service while considering the timeframe of response to all consumers
The seminar included an informative presentation on Hisense’s customer service, showcasing the brand’s success journey through a short video. The video highlighted Hisense’s sponsorship of global sporting events such as the FIFA World Cup, PSG, Euro Cup-2024 and, establishing the brand as a prominent player in the consumer electronics sector.
Mr. Radi Al Ghoul, the Quality and Service Head at Hisense KSA, has disclosed the company’s strategy to elevate customer service. He underscored the brand’s dedication to ongoing enhancements and outlined a comprehensive plan to augment the overall support for Hisense After-sales Service. The objective is to expand network coverage extensively throughout KSA for improved customer assistance. The subsequent Q&A session provided attendees with the opportunity to engage directly with Hisense representatives, fostering a transparent and collaborative dialogue, with interesting gifts for the Hisense Quiz session.
As part of the seminar’s interactive element, attendees were invited to provide feedback and comments on envelopes placed on each table. These envelopes were collected for a prize draw, injecting excitement into the event. Attendees eagerly awaited the announcement of the winner, adding a touch of anticipation to the already dynamic atmosphere.
Mr. Leo Hu and Mr. Hassan Obaidan took the stage for the grand finale, announcing the winner of a Hisense TV. The lucky winners, expressed immense joy and gratitude for the generous prize, symbolizing Hisense’s commitment to rewarding its partners and stakeholders.
In his closing thank-you note, Mr. Radi thanked the attendees for their presence and attentive participation, emphasizing the significance of collaborating with retailers. He invited everyone to partake in a lunch buffet organized in their honor. The Hisense After Service Seminar proved to be a milestone event, reinforcing Hisense’s commitment to customer satisfaction and strengthening partnerships with retailers in the dynamic KSA market.
