{"id":98124,"date":"2024-09-02T14:59:05","date_gmt":"2024-09-02T11:59:05","guid":{"rendered":"https:\/\/indexeconomic.com\/?p=98124"},"modified":"2024-09-02T14:59:05","modified_gmt":"2024-09-02T11:59:05","slug":"exotel-floats-all-new-local-cloud-for-cx-and-ai-solutions-in-saudi-arabia","status":"publish","type":"post","link":"https:\/\/indexeconomic.com\/?p=98124","title":{"rendered":"Exotel floats all-new local cloud for CX and AI solutions in Saudi Arabia"},"content":{"rendered":"

 <\/p>\n

With the Middle East’s digital economy rapidly expanding, Saudi Arabia\u2019s customer experience market is projected to reach $15 billion by 2027, reflecting an annual growth rate of 12%.\u00a0 Exotel <\/a>\u00a0a leading AI transformation partner for customer engagement in emerging markets, has strengthened its presence in Saudi Arabia, marking a significant new growth phase in the Middle East with the launch of the all-new Ameyo by Exotel.<\/p>\n

This platform integrates AI-powered customer engagement with Saudi Arabia\u2019s first local CX cloud. This strategic move aligns with the Kingdom\u2019s Vision 2030 to build a digitally advanced and diversified economy, further solidifying Exotel\u2019s commitment to driving digital transformation across the region.<\/p>\n

\u201cThis expansion is a significant milestone for Exotel\u2019s global geo-strategy as we leverage our extensive experience across emerging markets to support Saudi Arabia\u2019s digital transformation goals,\u201d said Shivakumar Ganesan, Co-Founder & CEO of Exotel.<\/p>\n

\u201cBy introducing our all-new local cloud for CX and AI solutions to Saudi Arabia, we aim to empower enterprises with advanced, locally tailored technologies designed to drive operational excellence and customer-centric innovation.\u201d Ganesan added.<\/p>\n

\u201cExotel Engage X 2024, Exotel\u2019s premier global flagship event, is making its debut in Riyadh after successful editions in Bengaluru and Gurugram. This event marks the introduction of the all-new Ameyo by Exotel, featuring advanced AI and local cloud solutions designed to revolutionize customer engagement.<\/p>\n

\u201cAlongside this, our local telephony integration provides a strong communication infra layer for Contact centre softwares<\/a> and AI for communication to work seamlessly, enabling unified customer experience across customer journey from marketing to sales to support.\u201d Ganesan concluded.<\/p>\n

\u201cThe launch of Saudi Arabia\u2019s first local CX cloud is a game-changer for the region\u2019s customer engagement landscape,\u201d noted Sachin Bhatia, Co-Founder and CGO of Exotel.<\/p>\n

\u201cBy integrating GenAI-powered solutions with robust cloud infrastructure, we are not just meeting the immediate needs of businesses but also laying the foundation for a future where personalized, intelligent interactions are the norm.\u201d He added.<\/p>\n

Exotel, known locally as Ameyo, leverages its eight-year success in the Middle East, with a robust portfolio of local customers, to introduce AI-driven solutions that enhance customer experiences for enterprises across Saudi Arabia.<\/p>\n

Key highlights <\/strong><\/p>\n

Introduction of Saudi Arabia\u2019s First Local CX Cloud: Powered by Oracle and complemented by Mobily-supported telephony solutions, this local cloud infrastructure ensures compliance with SAMA\u2019s data residency regulations, offering businesses a secure and scalable environment for customer engagement.<\/p>\n

AI-Powered Customer Engagement Platform: The all-new Ameyo by Exotel integrates advanced AI technologies to unify customer journeys across sales, support, and service channels, driving operational efficiency and customer-centric innovation.<\/p>\n

Alignment with Vision 2030: Exotel\u2019s expansion is closely aligned with Saudi Arabia\u2019s Vision 2030, emphasizing digital transformation and AI-driven growth, with an aim to contribute significantly to the Kingdom\u2019s goal of AI adding over $135 billion to the economy by 2030.<\/p>\n","protected":false},"excerpt":{"rendered":"

  With the Middle East’s digital economy rapidly expanding, Saudi Arabia\u2019s customer experience market is projected to reach $15 billion by 2027, reflecting an annual growth rate of 12%.\u00a0 Exotel \u00a0a leading AI transformation partner for customer engagement in emerging markets, has strengthened its presence in Saudi Arabia, marking a significant new growth phase in …<\/p>\n","protected":false},"author":2,"featured_media":98110,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[439],"tags":[],"class_list":["post-98124","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-english-news"],"yoast_head":"\nExotel floats all-new local cloud for CX and AI solutions in Saudi Arabia - \u0635\u062d\u064a\u0641\u0629 \u0627\u0644\u0645\u0624\u0634\u0631 \u0627\u0644\u0625\u0642\u062a\u0635\u0627\u062f\u064a<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/indexeconomic.com\/?p=98124\" \/>\n<meta property=\"og:locale\" content=\"ar_AR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Exotel floats all-new local cloud for CX and AI solutions in Saudi Arabia - 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