{"id":68484,"date":"2023-04-04T22:06:28","date_gmt":"2023-04-04T19:06:28","guid":{"rendered":"https:\/\/indexeconomic.com\/?p=68484"},"modified":"2023-04-04T22:06:29","modified_gmt":"2023-04-04T19:06:29","slug":"avaya-helps-enable-organizations-seeking-to-retain-and-innovate-existing-on-premises-systems-with-hybrid-cloud-deployments","status":"publish","type":"post","link":"https:\/\/indexeconomic.com\/?p=68484","title":{"rendered":"Avaya Helps Enable Organizations Seeking to Retain and Innovate Existing On-Premises Systems with Hybrid Cloud Deployments <\/strong> "},"content":{"rendered":"\n

Dubai, United Arab Emirates – <\/strong>Avaya<\/a>, a global leader in solutions to enhance and simplify communications and collaboration, through hybrid cloud deployments, transforms on-premises solutions for organizations and their contact centers so they can experience technology innovation without disruption to their existing operations. Embracing a hybrid cloud model with Avaya contact center and cloud-based solutions enables organizations to chart their hybrid cloud course to the modern contact center while experiencing its advantages including flexibility, allowing organizations to take advantages of the known cloud benefits. <\/p>\n\n\n\n

As the contact center industry continues to evolve, many platform vendors are transitioning to cloud offerings. However, some organizations have legitimate concerns about the pace and consequences of making a wholesale cloud migration. According to a recent, Avaya-sponsored Ventana Research1 <\/sup>white paper \u2060\u2014 Migration to the Hybrid Cloud, Innovation for the Modern Contact Center,<\/em><\/a> authored by Keith Dawson, VP and Research Director, 39 percent of organizations prefer on-premises analytics and data deployment. When faced with technology advances and the pressure to adopt an all-or-nothing complete solution to stay current, organizations can encounter challenges of fully migrating to the cloud such as a disruptive and often costly \u2018rip-and-replace\u2019, long deployment cycles, and resource dedication. However, organizations can innovate without disruption. <\/p>\n\n\n\n

\u201cInnovation starts with ideation and follows through with implementation, but current investments shouldn\u2019t be abandoned in the name of innovation,\u201d said Tim Sherwood, Vice President of Product and Offer Management, Avaya. \u201cThe innovation journey to optimize your contact center, and simplify your customer experience, doesn\u2019t necessarily need to be a full cloud transition. While this might be the right move for some organizations, others prefer to keep their current on-premises contact center. Companies today need to move at a pace and path that fits their business needs.\u201d <\/p>\n\n\n\n

 
Avaya Experience Platform is a powerful cloud solution that helps create memorable experiences for today\u2019s customers\u2014and the employees who serve them\u2014from any location. Organizations can easily connect everything\u2014voice, video, chat, messaging, and more\u2014to deliver effortless experiences for customers and employees at every touchpoint across cloud while retaining their on-premises solutions. These tools make every interaction a positive experience for customers and employees alike by: <\/p>\n\n\n\n