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Avaya (NYSE: AVYA), a global leader in\nsolutions to enhance and simplify communications and collaboration, today\nannounced it has earned Frost & Sullivan\u2019s Competitive Strategy Leadership\nAward for Avaya OneCloud CPaaS (Communications Platform as a Service). With\nAvaya OneCloud CPaaS, users can create personalized experiences in a\ncloud-first world that can\u2019t be provided by monolithic applications.<\/p>\n\n\n\n
Frost & Sullivan highlighted\nAvaya\u2019s strategy effectiveness, competitive differentiation, customer impact\nand the strength of its brand as key factors for recognizing Avaya OneCloud\nCPaaS leadership. According to the report, Avaya stands out in the CPaaS\nmarketplace in important ways, particularly when compared to transactional\nCPaaS providers. This includes an enterprise focus that understands the unique\nchallenges of vertical industries and integrating with critical business\napplications rather than overlaying another solution or service on a customer\u2019s\nexisting applications.<\/p>\n\n\n\n
\u201cAvaya has\ndoubled down on crafting tailored solutions for what it calls the Composable\nEnterprise, with a strategy to create better customer and user experiences by\nbreaking down the breadth and depth of its cloud communications portfolio,\ngrabbing the elements relevant to the customer\u2019s use case or business process,\nand delivering a rightsized solution,\u201d said Michael Brandenburg, Frost &\nSullivan Senior Industry Analyst, Connected Work. \u201cAvaya OneCloud CPaaS has positioned itself\nas the cloud core of Avaya\u2019s vast communications product portfolio, and the innovation\nengine for Avaya.\u201d<\/p>\n\n\n\n
The Avaya OneCloud experience platform\nincludes CCaaS and UCaaS solutions built on Avaya OneCloud CPaaS, creating\ncomposable building blocks enabling organizations to extend it, build on it,\nand customize it. Projects that previously took months or years now take only hours,\ndays or weeks. Avaya OneCloud uniquely breaks down silos between employee and\ncustomer work streams \u2013 using Avaya OneCloud CPaaS as a force multiplier to\nelevate Avaya OneCloud UCaaS and CCaaS experiences.<\/p>\n\n\n\n
\u201cAvaya\nunderstands today\u2019s experience economy demands that business is composed around\neach customer, and this composability is what will provide a sustainable\ncompetitive advantage,\u201d said Simon Harrison, SVP and CMO, Avaya. \u201cAvaya\nOneCloud CPaaS enables experiences that can be quickly delivered to address any\nuse case, in the moment, creating more agile organizations and effortless\nengagement between them, their customers and the employees that serve them. We\nare excited about the accolades from Frost & Sullivan, and will continue to\ndrive CPaaS innovation that enables our customers to deliver experiences that\nmatter in an effortless and impactful way.\n\u201d<\/p>\n\n\n\n
Research indicates that organizations\nadopting a composable approach outperform competitors in the pace of\ninnovation. Toolwire is a leading designer of AI-powered learning experience\nplatforms, and uses Avaya OneCloud CPaaS both internally to enable its own\ncollaboration capabilities, and as a key technology in the world-class, SaaS\nlearning experience platform it delivers for its customers. \u201cBy leveraging the\npower of Avaya OneCloud CPaaS and its APIs, Toolwire was able to release our\nenhanced product, Spaces Learning, in one-fifth of the time it would take to\ndevelop the capabilities natively,\u201d said John Valencia, President & CEO,\nToolwire. \u201cAdditionally, Avaya builds some of the most secure solutions in the\nworld, and its CPaaS platform is no exception. This enables us to be a trusted\npartner to our customers and have confidence in the solutions we are providing.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"
Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced it has earned Frost & Sullivan\u2019s Competitive Strategy Leadership Award for Avaya OneCloud CPaaS (Communications Platform as a Service). With Avaya OneCloud CPaaS, users can create personalized experiences in a cloud-first world that can\u2019t be provided by monolithic …<\/p>\n","protected":false},"author":2,"featured_media":38564,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[439],"tags":[],"class_list":["post-38563","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-english-news"],"yoast_head":"\n